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Privacy Policy

Last updated: June 2026 · InkTerms Ltd · United Kingdom

1. Introduction

InkTerms Ltd ("we", "us", or "our") operates inkterms.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our document generation service.

We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect several types of information in connection with the Service:

Contact information: Your email address, provided when you complete a purchase or contact our support team.
Payment information: Billing details processed securely by Paddle, our merchant of record. We do not store card numbers or payment credentials on our servers.
Usage data: Pages visited, time spent on site, document types generated, clicks, and browser or device information collected via Plausible Analytics.
Questionnaire responses: Business name, product description, jurisdiction, data collection practices, and any other details you provide to generate your documents.
Cookie data: Technical cookies required for the Service to function, and optional analytics cookies subject to your consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

To generate and deliver the legal documents you have purchased
To process your payment and send your download confirmation by email
To respond to your enquiries and provide customer support
To improve our Service based on aggregated usage patterns
To detect and prevent fraud, abuse, or misuse of the Service
To comply with our legal obligations under UK and applicable international law

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Contract performance: Processing necessary to deliver the documents you have purchased.
Legitimate interests: Improving our Service, detecting fraud, and maintaining platform security.
Legal obligation: Retaining financial records and complying with applicable UK laws.
Consent: Where you have given consent for optional analytics cookies.

5. Data Sharing and Third Parties

We do not sell your personal data. We share information only with trusted third-party providers:

Paddle: Payment processing and merchant of record services.
Anthropic: AI document generation via the Claude API.
Plausible Analytics: Privacy-friendly website analytics. No personal data or cookies are used.
Lovable / Supabase: Hosting and infrastructure within the EEA.

6. Data Retention

We retain your personal data only for as long as necessary. Purchase records are retained for seven years in accordance with UK tax obligations. Questionnaire responses are deleted within 90 days of purchase.

7. Your Rights Under UK GDPR

You have rights of access, rectification, erasure, restriction, portability, objection, and complaint to the ICO. Contact legal@inkterms.com to exercise these rights.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data. All data is transmitted over HTTPS and payment processing is PCI DSS compliant.

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